the shop around the corner

Yesterday* I went to my favourite fabric store probably for the last time. It’s a relationship I’ve had since I moved back to Toronto in 1991. Yes it ebbed and flowed but it was always there and for a lot of years it really was the shop around the corner – and well down about 5 blocks.

I was emotional. In fact more emotional that I thought I’d be and I ended up hugging the clerk who had cut my 14 pieces of fabric when that emotion overcame me. I think I startled her too.

I started sewing as a teen. I am mostly self taught but one of the key factors to my success where a couple of women who ran a local fabric shop out of their husband’s sewing machine shop upstairs. In fact the entire family got me started. I bought my first new machine from them. The second hand one I got from a family friend wasn’t in any good shape so I saved to buy my first Janome at – no word of a lie – Sew and Save. But downstairs was where I flourished. With the Polka Dot as competition – think Fabricland size, they were just glad to have the customers. But they also took it upon themselves to nurture and encourage a 15 year old girl as she learned. I was brash at the beginning trying to copy designs from magazines without patterns. And doing an OK job, but dress straps would be mismatched, lopsided and sometimes things just didn’t work out. I graduated to patterns and learned as I went.

When I left the town of my youth for ‘the big city’ I found Designer Fabric Outlet as it was known then – it has since morphed into Designer Fabrics although I think they just cut the Outlet part off the famous orange sign.

Typical of a lot of Queen West West shops at the time the building was old, the sign was crooked and the inside crammed to the rafters. Perhaps left over from the 80s mantra that more was good. Downstairs was sample squares of upholstery fabric, every designer and wannabe in the city, along with their attitude and a most interesting trim shop. Upstairs though, upstairs was almost an afterthought of clothing fabric and soon my favourite place. At the time you couldn’t really see anything but if you asked for something specific they had it or something very close.

Through the times when I didn’t sew at all to the times when I needed to be inspired a jaunt down the way would feed my imagination and get the wheels going. When I was out of thread or needed a button there was a place to fill that need. Even when I moved all the way across the city I went back.

The last 'famous' list from DFO.

The internet let me know that DFO was closing. I decided to make the trek one last time. I had a rare weekday off and made plans. In the end I was called in to do a shift was a pushed my start time back so that I had time to make my trip. Walking in everything seemed as it always was except that everyone knew that wasn’t the case. The old man who owns the place with the beady eyes who watched everything and everyone was still in his chair, he’d migrated there a few years ago as I suspect age made it hard for him to stand all day. I went immediately upstairs as I always did casting an eye at the barrels at the bottom of the stairs. Upstairs I did what I always do. Headed to the knit area and started feeling fabric. Pulling out a bit here and there to see what the fabric weight was and what the texture and pattern looked like and then I started piling. It was quiet and I chatted with the staff a bit. Then when I was ready to start cutting a bird flew in. Just a typical city bird caught in a building after coming in through some old spot. It appeared to be a regular thing and the staff seemed to know how to deal with getting it out without hurting it but it meant killing the lights for a few minutes. And I think that’s when it started. Standing in the dark in this old building that I have frequented for years being forced to be still for a few minutes while they dealt with a bird that had just minutes ago flown so close to my face I felt the wind created by its wings on my face. An excited ‘we got it’ was heard, the lights came back on and the cutting resumed along with some chit chat with the clerk helping me. After all that I headed downstairs to pay and she helped me carry my piles of fabric. That’s when I hugged her, unexpectedly for both of us.

As I finished up my transaction and wished everyone there best of luck I realized that I was really leaving the last of my start in Toronto behind. I’d lived in Parkdale for 6 years and in nearby High Park for another 6 before heading east in the almost classic Toronto migration of life. I still go to High Park for a few things but this was the only reason I go to Parkdale. I waited for the 501 streetcar, outside the library and looked at the changed streetscape.

THAT orange bag.

‘End of an era’ seems to get tossed around a lot lately. We are in some sort of shift that from this vantage point does not seem good if you are at all artistically inclined. Part of that shift is an older generation ending their working lives and deciding not to sell or not finding anyone to sell to as the case may be. Part of it is an overreaching greed that fails to see how nurturing the arts does a city good and can only see the ‘value’ in commodity and real estate. Either way it makes it tough for those of us who find our creative outlet in doing something for ourselves. I wish I had a better way to end this except to say that my heart always does and will probably always do a little flutter when I see an orange shopping bag.



*I wrote this back in July. Since then I have also gone to the closing sale of the Fabricland at the Galleria Malls, where silliness also ensued. And there was a small design shop that closed and they cleared out fabric. I am absolutely swimming in it but access to decent fabric stores and other craft shops is a real issue.

dear every tech support company

I spent the better part of the last few days trying to buy a bus pass. More specifically trying to set up a bus pass account for a brand new system and at the end of about 36 hours I have not been successful. Jockeyed between two companies using a system that is clearly not user tested and being given some answers that are clearly incorrect I’m am quite literally so tense I don’t want to deal with this anymore but I need that damned bus pass. Edit – in the almost 6 weeks since I wrote this I am not completely done with this set up!

Some handy suggestions to create less actual fury for your users.

1.       Especially if a system is new write and post in a logical place clear instructions and include information for how to proceed if something is different from the way it has worked in the past. In this case the former company would take direct withdrawals from your bank account. New company only accepts Visa or MasterCard debit. Apparently there was a paper form to deal with those of us without the acceptable debit card. It took 3 phone calls, 1 missed, and several threads of twitter interaction before anyone mentioned this to me. And even then I had to ask for the link.

 

2.       Do not tell people their browser is incompatible. If you are dealing with consumers and not business people there are at least four browsers you should be set up for. They are Google Chrome, Safari, Firefox and Internet Explorer.  A quick Google search puts these browsers in top 5 lists consistently. Sure every list has them ranked in different order but they are always there.

3.       As much as I hate scripts sometimes the information from them is needed for your staff. I get it. Phone centre jobs suck and you usually do not get the best of the crop for those positions but please arm these people with information. By the time most of us get to contacting a company we’re angry and frustrated. We understand that the voice on the phone is not the reason we’re angry but right or wrong they’re who we are dealing with. We need accurate, clear information and explanations. What I’ve heard for the past few days is ‘incompatible’ and ‘you can do that on our website’. Turns out there’s an issue with your website so I can’t. Which is why I’m calling.

4.       Deal with people. I spent quite a bit of time on twitter yesterday. I find it incredibly useful for getting companies to listen to you. I got a response right away from the company no longer offering the service. Most of what they answered was platitudes but at least they were paying attention to me. It took the new company, the one I’m trying to pay about 15 interactions before they finally piped in. Ditto read your messages before responding. I had so many bots answer things I didn’t ask yesterday. I am a bit of a weirdo but I always include my browser and OS information. If your first response is asking me these questions it is completely clear that you did not give my message more than a cursory glance.

5.       Do user acceptance testing. By this I mean have people who do not know what your website is supposed to do test it. When you do your own testing you test with a bias.

If your website is designed to take money please make it so people can pay you. There are so many testing shopping cart apps out there. Do not, to use a very overused phrase, reinvent the wheel. The wheel, so simple in its form, works. 

Please, please, please stop telling users they are at fault. They are not. They may not have done things the way you set them up but users act on a series of learned reactions.They learn each time they users systems and apps and that knowledge is compounded over time. For those of us in Gen X we've been through several radical OS changes and had to adapt to all of them. I personally find all this intuitive 'helping' that software and apps do these days completely counter-intuitive because I learned systems when everything was done by me. Yes I've had to adapt but sometimes my instinct isn't your instinct. And for Millennials and Gen Xed they are even more tech savvy than anyone. They don't need things dumbed down. Whatever generation we are; we've contacted you for help. Help us.

malarkey - not really a post

Yes, I know I've been out of touch for awhile. I'll explain at some point, but let's just say I've been playing curve ball with life for a bit and channeling my creativity into another favoured activity - sewing clothes.

BUT, I read this the other day and I say HOOEY. 

First off Canadians have not been slow to adopt online grocery shopping, Canadians had almost no options when it came to online grocery shopping.

Second off, other than Grocery Gateway, which I tried to use once, but because, as we all know, I'm so well trained by Loblaws, I wasn't as familiar with whoever Grocery Gateway was at the time, I didn't find products I knew and just gave up, when online grocery shopping finally started to hit, you had to pick up your groceries. In my area the only Loblaws store participating in the pilot isn't really accessible by TTC - so clearly transit users weren't a target market. The other player is Walmart. No thanks.

As a non car owner, I'd really enjoy the option to have delivery.  Truthfully I'd probably do a large shop every month or so and fill in the rest. The idea suggested here, in this seemingly Walmart sponsored editorial, that people don't want to wait for delivery, I challenge too. I've used grocery delivery before (I had to go to the store to shop and then wait), and because it was cheaper than taking a cab home (!), I didn't find it that cumbersome.

Here's an idea marketers. Consider the suburbs a completely different market. I think you'll see dense urban centres consume in a much different way.

Yes, I should probably work for Loblaws, but I don't want to commute the suburbs.

colour me zen?

Someone in my social media circle questioned the current infatuation with ‘adult’ colouring books – not ‘adult’ as in people without their clothes, but 'adult' as in more sophisticated drawings than rounded cartoon bears and their cheerful companions. It’s a fad that seemed to take over the Christmas shopping list quite quickly. I bought one for a kid straddling that space between childhood and tween-dom - hoping it would somehow fit this awkward age, another friend received one from her friend. The art supply store had an entire shelf devoted to these bound books filled with intricate designs, marketed as meditative. I’m not certain I fully understand the meditative angle, but based on the discussion I ended up having buying that particular present, I guess other people question this marketing angle too.

Basically the discussion had in line was whether or not artsy people needed a colouring book. I, and apparently this man’s wife too, argued that for people who wanted to feel creative but maybe didn’t know how to go about it, for them, this was a place to filter that energy and have an outlet. I mean isn’t this the 2010’s version of the velvet poster art we all did back in the *cough day?!

Being a little crafty already I feel like I have an outlet for the part of me that occasionally wants to make something. I sew, I tinker with beads, I dance, I write this blog, I can draw/paint reasonably but honestly that doesn’t come so naturally. In a weird twist the first time I noticed an ‘adult’ colouring book it came from the McCall’s pattern company – they’d released a  small collection of drawings of a this year’s popular pattern offerings. I downloaded and printed them but in the end, the creative process for me is finding fabric and then figuring out what I might make of it. Because in the end you can imagine whatever you want but if you can’t find the fabric you’re after it’s all moot. And I find my method more satisfying, although time consuming because all the ‘good’ fabric stores are across the city. Although I think I lost the point here, the point was, the colouring book concept is interesting, but maybe not so much for me – so far.

This modern world demands a lot of a person - rather demands that you appear a certain way. Facebook demands the appearance of meaningful interactions with friends and the presentation of a specific life. Twitter demands short, astute, and insightful appearing observations and quips. Pinterest demands the appearance of organized, glamorous and well fed aspirations. Instagram demands all of the above in pictures -I think, honestly I, thus far, have opted out of Instagram, Tinder, Snapchat and whatever might be trending this week, because I can barely keep up the facade of Facebook, Twitter and Pinterest. Although if I’m being honest I use Facebook to promote my agenda of the absurd, and admit that I spend a lot of my life being a dork. I find Twitter most useful as an outlet as a consumer, a conduit for information I find interesting and very occasionally for being part of a trending topic. But the idea that all of this creative energy spent on keeping up appearances, one wonders if a simpler outlet might be the answer everyone was seeking. Perhaps this idea of a meditative activity does make sense?

Having been raised by wolves, well artistic wolves, I have spent a life around arts, less so now, but it’s still part of my life. When I wanted a particular Christmas tree decoration and couldn’t find what I wanted commercially, I went to Pinterest, stole an idea and whipped up a few myself, because I could. So in that same breath, does the idea of sitting down with a preset drawing and filling in the spaces with colour appeal? Well no, but that's me.

To finish where I started, what is the fascination with these colouring books? I don’t know. I make assumptions that it fulfills a need for those seeking a creative outlet but not certain where to find it. Am I right? Don’t know. But I am wondering if McCall’s has a spring edition of theirs.

P.S. I think it’s absolutely charming that my spellcheck doesn’t recognize Facebook as a word - or spellcheck for that matter.

hardly surprising - not really a post

Shocking to almost no consumer, it turns out consumers don't really want to sell marketers their info. Well, more correctly, consumers don't feel the love.

In a less scientific study, being my wallet. I put all the points/loyalty cards I have on one side and moved over the ones I've used recently to the other. And really I've only moved about 3. One of which didn't get me any deals, points to redeem or preferred whatevers.  

the oh boys of summer

I’m not the biggest fan of children. They require constant supervision, they stink, often they’re unable to deal with their own excrement but occasionally they’re fun. For 20 minutes or so. OK, I might be exaggerating. I’d say I’m more indifferent to children. But when I read articles like this, I’m suddenly an advocate.

Living in a city means noise. Cars, businesses, large vehicles, sirens, parades, the occasional party the spills into the streets because major event has happened, like winning a World Series game. But urban living means convenience, selection and people. It also means compromise. The more densely populated a city the greater the need for politeness, and the big problem with a city like Toronto is that we’re just not dense enough to not act stupidly from time to time.

I grew up on a street in transition. Of the 40 odd houses on our little stretch of street, there were 5 kids. Four of us hung out together for several years. We played ‘Star Wars’ (a sort of intergalactic yelling and hitting each other with sticks), we rode bikes, roller skates (back in the metal wheels days), skateboards and other noisy things with wheels, we yelled for no good reason and no one ever complained we made noise. Looking back it really seemed like we were the ipso facto grandchildren of the street.

Also, we always had access to freezies! Beat that.

Going back to Mr. Noisy Complaints Neighbour; why can’t kids be kids? I get it. Noise travels differently over water, But. If you’re that noise sensitive there is a place where you can exist almost silently. It’s called the country.

I live near a hospital, which does mean sirens. But it also means an emergency ward within walking distance. A couple times a week a refrigerator truck sits outside my window to deliver goods to the local convenience stores. Yes they’re loud but having not 1 but 2 convenience stores steps outside my house are worth so much more than complaining. But who do you think delivers this stuff? It’s not delivered by fairies.

I’m with the kids on this one. Summer is short. Yelling is fun. And if we’d had access to a backyard pool as kids, we would have been in there until we were pruney and mostly made of chlorine. Screaming and hitting each other with sticks all the live long day.

see you at 7

Before there was texting and constant communication, making plans to meet was a bit more difficult and a lot less likely to end in no-shows. Before texts and constant communication, you met your friends when and where you said you would because you had no way to let them know you wouldn’t be arriving and not arriving made you an ass.

(Yes we had extenuating circumstances back then, but they were real, so they were rare.)

It’s amazing how quickly we forget the things that used to be day to day when their replacements arrive. We acclimate so well that we often forget what needed to happen before the latest tool or method replaces our old ones. And as much as I find modern communication amazing, I did get a kick out of this particular tidbit of social etiquette. In the same moment I was taken aback that someone had to write it down in a book because really, we should know this.

Be a good friend.  Just say Yes.  Or No.  (from Adulting)

To be fair it did make perfect sense when the MP3 player eclipsed the discman. I mean that thing sucked down disposable batteries, required either listening to the same CD over and over or trying to figure out how to carry a selection and it was kinda big – certainly didn’t fit in any pocket I have.

I recently read an article on the demise of pantyhose, which you might not know, specifically the flesh toned variety. They gained popularity pre World War 2, after a shift in foundation garment use and a rise in hemlines, and they really gained popularity after World War 2 because during the war all fabric supplies where used to make parachutes and the women were out of luck. Even my hippie-esque parents insisted that there were certain situations where hose were needed and tights wouldn’t do it. I even had a job in my 20’s that required hose as part of my uniform, and if I think hard about it, it was rather annoying as they required a blue hue that was not available at a low cost. Yes I didn’t have to buy clothes but did have a $20 a week pantyhose requirement, back when minimum wage was much more minimum. Having eschewed them since, I really didn’t notice that most department stores have slowly phased out their hosiery sections as styles changed. If the Duchess of Cambridge hadn’t been required to add hosiery to her official ‘look’, would anyone under 30 even know what they were? But 75 years was a good run for a fashion trend that wasn’t always so nice to wear. 

Anecdotally the codpiece had a 75 year run too.

OK, well I found it interesting.

After I read the pantyhose article I started to think about things that used to feel so essential to life that fell out of favour as trend or technology passed and may or may not have met their ultimate end. Records seemed to continue to have a strong solid following, but for the audiophile, there’s a sound quality that can’t be beat. CD’s continue to exist as people continue to insist on physical media but got rid of their record players. I haven’t seen a cassette in years. Well other than a handful I kept mostly for nostalgic reasons, most of which are homemade mixed tapes. Which I guess where replaced by playlists. But how do you give the person you’re crushing on a playlist?

Wristwatches is another one for me. I have three in a box on my dresser, and I’m fairly certain all three have dead batteries in them. In part the disuse was due to a cell phone and in part it was due to my constantly, accidentally leaving my watch on my desk at work because I took it off when it banged on the desk while I was typing. But it freed up my wrist for bracelets and I can always get the time on my phone. Yes the ‘smart’ technology has set their sights on a smart watch next, and since not everyone gave up on the watch, this’ll be a trend to ‘watch’! I don’t really see the point of the smart watch, but I’m in the minority I’m certain. In fact I had a discussion with a friend about this very subject and in her case she wears the same watch as a loved relation and finds it ties her emotionally to that relation whenever she looks at it. So in as much as the technology may be passé there are other, valid, reasons for hanging onto to something.

I still have an alarm clock, because I hate the idea of a phone in the bedroom. I do have a cassette player, but only because it’s part of my stereo. I still use pens because I like to do the suduko and the crossword in the newspaper on the weekend, which yes I still get on Saturdays and Sundays to read with coffee.

And what do we do every time this technology changes. Well for those of us who faithfully changed our music collections from records to cassettes to CD’s, we eventually stopped. Some of us hold yard sales or donate to charity. And the rest of hold onto whatever works for us until our favourite toys stop working. We all evolve at our own pace.

The other tidbit I liked from the same book. Which can also apply.